Generative AI customer support is one of the central areas of focus for Alltegrio as an AI product development company. We believe that GenAI is the exact technology that can completely revolutionize the digital customer experience, and our goal is to help businesses achieve this. One of the steps toward this is learning more about customer experience trends, and that’s what we are going to do. We are happy to share that the Alltegrio team will attend the Call & Contact Centre Expo in London on November 27-28, 2024. Our experts will gather information and get inspiration from the many expert speakers and attendees.

If you are in London on these dates, let’s connect!

You can set up a meeting via contact@alltegrio.com or fill out the Contact Us form.

We’ll be happy to discuss the latest trends in Generative AI customer experience and changes in customer expectations. We would be most grateful for any insights you can share, as this helps us better understand the challenges our clients face in this sphere. Understanding those issues helps us devise the most innovative ways to resolve them with technology.

Let’s talk at the expo and exchange stories. We can share some of the AI customer experience examples our company worked with and discuss how these solutions can be adapted to meet your business’s challenges. Or, your situation might require an entirely new approach. This is even more exciting, as unique solutions immediately help you stand out from the crowd in any niche.

This year, the Call & Contact Centre Expo has a collaboration with the Customer Experience (CX) Expo 2024. Therefore, you can expect some truly outstanding things from attending the event. It will be packed with experts and industry leaders who know all about implementing cutting-edge tech to meet and exceed customer expectations. It’s definitely the place to be if you want to learn how to develop a digital customer experience strategy that will succeed.

Learn how to drive engagement, automate tasks, resolve issues, boost satisfaction, and, most importantly, drive more sales and enhance loyalty. Over two days, over 3,500+ industry leaders and experts in various niches will attend. Over 90 educational seminars will be held, and 90+ speakers will share their insights and skills with you.

This time, the Alltegrio team will be attending as guests, so we will be exploring the 1200+ exhibitions along with other people who are willing to learn as much as possible. We have several cases of CRM customer service and support solutions in the works, and we’ll be excited to get some ideas on how to enhance them to meet the latest industry challenges. If you have some ideas about this, please let us know!

You can also take a look at some of our generative AI for customer support case studies here and here.

AI is the hottest tech topic right now, and GenAI is a perfect tool for enhancing customer experience. The idea behind AI as a whole is communicating with people and improving their lives. ELIZA, the first-ever chatbot developed in 1966, was a therapist support bot. It was a primitive system. However, it’s significant to acknowledge that AI was designed to ease our troubles through communication and automation from the first experiments in this field.

Today, we at Alltegrio help our clients implement generative AI for customer support in the following ways:

• Intelligent self-learning chatbots
  Of course, one of the most popular AI applications is chatbots. These tools are incredibly versatile. Many businesses use them today to substitute a customer support outsourcing service. Chatbots are a fantastic tool for cutting costs and increasing customer satisfaction by offering 24/7 support in multiple languages.
• In-house chatbot for support
  If your business uses a customer experience platform, it can be enhanced with AI. The solution can process and segment customer tickets to boost the request processing speed. Moreover, data collected from these processes can help you understand and predict customer behavior. Overall, AI-powered data analytics is an invaluable tool for working with customers.
• Personal recommendations
  At Alltegrio, we have had the very interesting experience of building a customer support AI chatbot platform for e-commerce with integrated Computer Vision technology. The tool’s idea is to use AI to analyze the user’s selfie and offer personalized skincare recommendations. Just imagine how that level of personalization in customer experience could boost your business.

Want to talk more about our cases or AI customer experience automation in general? We’ll be happy to see you in London on November 27-28 or talk to you online at any convenient time.

Let’s learn together and share opinions at the CX Expo this year.