Overview
We developed a Generative AI bot that utilizes Machine Learning to extract information from customer tickets, historical records, and product manuals to provide helpful answers to customer inquiries. The project included developing a Shopify app for the client and chatbot integration.
Solution
The AI-powered Q&A bot we developed leverages Generative AI to answer customer inquiries from an expert point of view. We trained the bot using product manuals, CRM case ticket histories, customer data items, and other specific data sources. The bot is designed to understand and interpret customer queries, providing relevant and precise answers quickly.
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0%
reduction in response times
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0%
overall operational efficiency boost
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0%
customer satisfaction growth
Technology Stack
ASP.net MVC
Microsoft Azure
Next.js
Open AI
Open AI Codex
OSS LLMs
React.js
Shopify
Sitecore
Features
- Natural language processing
- Knowledge base extraction
- Machine learning-powered answers
- 24/7 availability
- Integration with Existing Systems
- Shopify app development
Outcome
The Generative AI bot supports various staff members, including customer service representatives, field technicians, and sales engineers. It significantly reduces the response time for customer inquiries, enhances the accuracy of information provided, and allows staff to focus on more complex and high-value tasks. Additionally, the bot has improved overall customer satisfaction and operational efficiency by handling routine queries autonomously.
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